All your product, shipping and other questions answered.
What skin type do Lowanna products cater to?
Our first release products - the everyday cleanser, everyday moisturiser, green clay exfoliating mask and everyday eye cream - are designed to suit all skin types. Whether you have dry, oily, problematic, young or mature skin, these products are simple and nourishing enough to cater to all. Our products are naturally soothing and gentle, making them perfect for sensitive skin too.
Many of our plant-based ingredients also contain antibacterial and oil balancing properties, making them the perfect fix for problematic and acne-prone skin. Head to our reviews page or our Instagram to see real customer results.
Is Lowanna environmentally friendly?
We strive to ensure that every aspect of Lowanna’s products and operations has minimal negative environmental and social impacts. Our products contain ethically sourced ingredients that are 100% vegan and cruelty free, and our bottles are 100% recyclable. The lids however must be removed before throwing away.
We also use Australia Post to ship your orders, as they offer carbon neutral parcel delivery. You can read about this here.
Our eco-friendly tip: keep your empty green clay mask jar for the perfect non-leak travel size container! The jar fits 90ml of liquid - just under the limit per container when travelling by plane. Use it for your cleanser, moisturiser, or any other cosmetics, liquids or gels. Our other bottles can be re used as well - our cleanser has an open/close twist top lid to avoid leaks, and our eye cream and moisturiser bottles have protective caps.
We know there is always room for improvement in terms of minimising environmental impact, and we will continue to strive for excellence in this area.
What are wild-harvested ingredients?
Here at Lowanna we are very passionate about wild-harvesting, and all our plant based ingredients are wild-harvested. This means they have been collected by hand from an unmanaged ecosystem much like hunter-gatherers would forage for food centuries ago. This act is culturally and spiritually significant for Indigenous Australians, and ensures our ingredients are untouched by harmful chemicals or preservatives, so you can enjoy the benefits of the truest form of these plants.
What is hyaluronic acid?
Hyaluronic acid is a clear, gooey substance naturally produced by the body to retain water in the skin, and therefore keep it hydrated. As we get older, the amount of hyaluronic acid our body produces declines, causing dehydration. When your skin becomes dehydrated, it is much more susceptible to signs of ageing.
We have included hyaluronic acid in our Everyday Moisturiser in order to combat this decline. Regular use will ensure your skin is able to retain enough water to appear plump and youthful.
There are two main sources of hyaluronic acid. One is an animal source, where the substance is typically extracted from rooster combs. The other, and the source we have chosen, is bacterial fermentation. This process uses glucose derived from corn to create the hyaluronic acid in an ethical, cruelty-free bio fermentation process.
Are Lowanna products available in retail stores?
Our products are currently being stocked by Blaklash at Open House in Melbourne. You can find them at 73 Vulture St, West End.
We also have an online stockist, 78 Stars. They are a family-run spirituality & wellness store based in Victoria. You can visit their store here.
I have a nut allergy – Can I still use your products?
Yes - All Lowanna products are nut-free, even our green clay mask. We do however strongly recommend a patch test if you have allergies.
How often should I use Lowanna products?
Our green clay exfoliating mask should be used 1 to 3 times a week, depending on your skin type. If you suffer from oily skin or heavy scarring, we recommend 3 times a week. For sensitive or dry skin, we recommend once a week.
What is the shelf life on Lowanna products?
All Lowanna products have a shelf life of 6 months once opened.
Lowanna is a natural skin care brand – but what about preservatives?
All preservatives used in Lowanna products are natural. We truly believe that natural is best.
Our green clay mask contains no preservatives whatsoever – this is possible due to its natural powder form.
What about sulphates, parabens, and synthetic fragrances and colouring?
Our products contain strictly NO sulphates, parabens, synthetic fragrances or synthetic colouring.
How do Lowanna products smell so great if you don’t use synthetic fragrances?
We use only natural fragrances in all Lowanna products. Our first release products are scented with orange, cedarwood, ylang ylang, neroli, and tea tree oils.
How long will my order take to arrive?
We offer free standard shipping on ALL orders within Australia. This takes 2 to 6 business days to arrive after dispatch. Dispatch will ALWAYS be no later than the day after your order is placed. In most cases though we will dispatch on the same day (this excludes weekends/public holidays).
We also offer express shipping within Australia for a flat rate of $10. This will take 1 to 2 business days to arrive after dispatch.
For international orders please allow delivery time of 3-18 business days.
Where is Lowanna based?
Lowanna is based in Adelaide, South Australia. Read more about our story and where we come from here.
Will duties and tariffs apply when shipping internationally?
Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Lowanna out of the loop entirely. This means that we are not in any way responsible for the payment of any fees arising from the purchase of our products.
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